For BPO and customer support

Voice-first hiring at BPO scale

Fabric runs natural voice interviews in 14+ languages. Accent, fluency, and customer-handling scored from the conversation itself.

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SOC 2 Compliant

ISO 27001 Certified

Trusted by teams with taste

BPO hiring is volume hiring. Thousands of voice-facing candidates a month. Resumes tell you nothing. The only signal that matters is how a candidate actually sounds, listens, and responds. Fabric was built for exactly this: real conversations, scored at machine speed.

Watch Fabric interview a Customer Support Associate

A real two-way conversation, scored the moment it ends. Interviewed in Hindi · scored in English.

Live transcript

Recording

Fabric00:04

A customer is angry about a delayed refund. Walk me through your first 30 seconds.

Aarti S.00:18

Acknowledge the frustration, avoid jargon, confirm the order, and give a clear timeline. No false promises.

Fabric00:52

What if you don't know the answer?

Aarti S.01:06

I say so honestly, take ownership, and confirm a specific follow-up time rather than guessing.

Fabric follows up on every answer, like a senior interviewer would.

Candidate scorecard

Aarti S.

Communication91%

Empathy89%

Clarity90%

Composure88%

Cheating signalsNone detected

Final match score

89%

Strong hire, advance

5,000+

Screened / month

14+

Languages supported

Sub-300ms

Voice latency

24/7

Always screening

What gets in the way

The hiring problems specific to BPO.

Five-figure monthly applicant volume

No recruiter team can interview every applicant. Most BPO funnels drop 80 percent on resume keywords.

Voice is the only real signal

A resume cannot tell you if a candidate can hold a customer call. A scripted MCQ cannot either.

Multilingual hiring

Domestic process needs Hindi, Tamil, and regional fluency. International process needs neutral accent and clarity.

Speed to onboarding

Every day a seat is empty is revenue lost. The hiring funnel must move in hours, not weeks.

What Fabric does for BPO

The full hiring loop, configured for your industry.

Natural voice interviews

Sub-300ms latency, real conversational follow-ups, no scripts. Candidates engage like they would with a senior recruiter.

14+ language support

Hindi, Tamil, Marathi, Bengali, Telugu, Kannada, Punjabi, Malayalam, Gujarati, and more. Scorecards in English.

Accent and clarity scoring

Fabric grades pronunciation, neutrality, and conversational flow alongside answer content.

WhatsApp and phone first

Candidates interview from their phone, on their network. No app install, no link clicks.

Lives inside your ATS

Candidates, transcripts, and scorecards sync into the ATS your team already uses.

Your ATS

Sourcing

Outreach

Screening

AI Interviewer

Scheduling

Hiring Brain

Works with

Greenhouse

Lever

Workday

Ashby

Recruitee

BambooHR

Bullhorn

Ceipal

JobDiva

iCIMS

Fabric reads from and writes back to your ATS, so candidate updates, notes, and shortlists land where your team already works.

Built for enterprise security

Fabric is SOC 2 and ISO 27001 certified, with audited controls and encryption your security team will sign off on.

AES-256 encryption at rest
TLS 1.3 in transit
Role-based access controls
Audit logging on every action
Annual third-party pentests
GDPR and CCPA workflows

SOC 2

COMPLIANT

ISO 27001

CERTIFIED

Frequently Asked Questions

Yes. Voice interview throughput is essentially unbounded. We have run interviews 24/7 for high-volume BPO clients.

Fabric scores pronunciation, clarity, neutrality, listening comprehension, and conversational flow from the audio itself, with reasoning attached to each score.

Yes. Fabric supports both Indian-English neutral accent and other international varieties, scored against your standard.

Hi! I am Abhishek, founder of Fabric. Curious how Fabric will help you hire faster?
Book a demo with me.

Book a Demo

Hi! I am Abhishek, founder of Fabric. Curious how Fabric will help you hire faster? Book a demo with me.